CLAIMS:
Here, at Marvin Kaplan Insurance we know how important it is to the client to get their claim processed with speed and efficiency. Know that we are here to assist you with any questions and work with you and the insurance company through the claim process.

Personal Automobile ad Homeowners claims may be reported 24 hours a day 7 days a week directly to your insurance company.

Arbella Mutual - Phone: 1-800-972-5348 - www.arbella.com

St Paul/Travelers Homeowners - Phone: 1-800-422-3340 - www.travelers.com

Premier Insurance Automobile - Phone: 1-800-442-4820 - www.premierins.com

For Commercial Lines claims, contact our office at 617-728-9898 during our normal office hours. Our goal here is to speak with the client directly and instruct them appropriately.

CLAIMS PROCESS AND PROCEDURES:
  • To avoid further damage make any reasonable and temporary repairs.
  • Don’t make any permanent repairs until after the claims adjuster has been to your home or business and assessed the damage.
  • Notify the fire department in the event of a fire loss or the police in the event of a theft loss.
  • Call your insurance agent or insurance company to report loss.
  • Make a list of the all damaged items.
  • Save Receipts and try to remember where and when you bought each piece and how much you paid.
  • Don’t throw anything away because the adjuster will need to see them.
  • Obtain a bid from a reputable licensed and insured contractor. The bids should include the type of materials to be used and detail price for each.
  • Make a list of questions you may want to ask the claims adjuster.
  • Keep copies of all documents you submit to your claims adjuster.

Sometimes major disasters strikes and you may think about hiring a Public Adjuster. You may use a public adjuster to assist you in settling your claim.

Public Adjusters charge a fee for his or her services and the fee isn’t covered by your insurance company. The rate varies by Public Adjusters as much as 15 percent of the total value of your claim settlement.

We take the time to listen to your needs and pride ourselves in helping our clients when they need us the most.